Terms and Conditions for Reservations - Enjoy Peru

Last Updated: 6 December, 2024

By making a reservation with Enjoy Peru, you agree to the following terms and conditions. We recommend reading them carefully before confirming your booking.

1. Reservations and Payments

1.1. To confirm your reservation, a non-refundable deposit of USD 250 of the total tour cost is required.
1.2. The remaining balance must be paid no later than 30 days before the tour start date, unless otherwise specified.
1.3. All reservations are subject to availability at the time of confirmation.

2. Cancellation Policy

2.1. Cancellations made more than 3 months before the tour start date: 100% of the total amount paid will be refunded, excluding the non-refundable deposit.
2.2. Cancellations made less than 3 months before the tour start date: No refunds will be issued. This includes deposits and full payments made for the booking.
2.3. Refunds are subject to deductions for potential bank or administrative fees.

3. Changes to Reservations

3.1. Requests to change the tour date or services are subject to availability and may incur additional fees.
3.2. Changes requested less than 3 days before the tour start date are not guaranteed.

4. No Show Policy

Failure to show up on the scheduled date and time for the tour will result in no refunds or compensation for unused services.

5. Client Responsibilities

5.1. It is the client’s responsibility to ensure they have all required documentation (passport, visas, permits) before the tour begins.
5.2. Enjoy Peru is not responsible for delays or cancellations caused by the client’s lack of proper documentation.
5.3. We recommend purchasing travel insurance that covers cancellations, medical emergencies, and lost luggage.

6. Changes or Cancellations by Enjoy Peru

6.1. Enjoy Peru reserves the right to modify or cancel tours in cases of force majeure (natural disasters, strikes, adverse weather conditions, etc.).
6.2. In the event of a cancellation by Enjoy Peru, the client may choose between a full refund or rescheduling the tour, subject to availability.

7. Included and Excluded Services

7.1. All included services are detailed in the itinerary provided to the client.
7.2. Unspecified services, such as additional meals, insurance, and personal expenses, are not included in the tour cost.

8. Behavior During the Tour

8.1. Enjoy Peru reserves the right to deny services to any client exhibiting inappropriate, abusive, or dangerous behavior toward other travelers, staff, or natural resources. In such cases, no refunds will be provided.
8.2. Clients must follow the guide’s instructions throughout the tour.

9. Data Protection

Any personal information provided by the client will be handled in accordance with our Privacy Policy, available at enjoyperu.org.

Acceptance of Terms

By making a reservation with Enjoy Peru, you confirm that you have read, understood, and agreed to these terms and conditions.